Frequently Asked Questions

Visit the password reset process page for step-by-step details.
Yes, public washrooms are located on both the main and upper level of The ACT. All washrooms contain an accessible stall. A dedicated accessible Unisex washroom is located on the main floor.
Please contact the Ticket Centre at info@mract.org if you have lost or found an item. If items in our Lost and Found are not claimed after two months, they will be donated to a local charity.
We don’t have a formal dress code so feel free to dress up or stay casual!y.

All purchases must be made online at arts-on.org. If you need assistance, email info@mract.org or call 604.476.2787. Visa, Mastercard, Debit, Cash and cheque are accepted.
Arts Program information and registration is located under the Arts Programs top line menu above.
Online tickets sales end 1 hr prior to showtime. In person tickets are available until 15 minutes before showtime.
Email the Ticket Centre at info@mract.org, or call 604.476.2787, as soon as possible, prior to the performance or event.
Youth tickets (ages 24 and under) can be purchased for 15 dollars for ACT Presents presentations at the Ticket Centre only, with ID, two weeks prior to show date and based on availability.

E-mail us at info@mract.org. To reach a specific staff member you can view our team here.
Yes! We are wheelchair accessible and offer infra-red hearing reinforcement system for those with hearing impairments. Please notify the Ticket Centre at info@mract.org if you require these or additional services at the time of booking.
The Mainstage is an intimate, 486-seat proscenium style theatre. Studio Theatre is a “black box” style theatre measuring 2,311 square feet. The number of seats varies depending on configuration and staging requirements. Seating plans are available for up to 150 people. View our seat maps here.
Visit the Volunteer page for more information on available roles, training dates, and more.

Tickets are emailed to you for printing at home or displaying on your phone for scanning. Tickets can also be mailed to your residence for a nominal fee. Pick up is also available at the Box Office.
Anyone over the age of 2 requires a ticket. Ages 2 and under are considered babes in arms.
Ticket prices vary by performance. Please check the show page for pricing.
There are no refunds on ticket purchases. All sales are final. Read our Terms and Conditions for more details.

No, the ACT Art Gallery is free to the public. Donations are welcome.
Artists who are interested in showing their work at The ACT can fill out an Exhibition Proposal. Alternatively, The ACT presents an annual open-call juried exhibition every November-December. Details about our juried exhibition are released in May and posted on the Gallery web page.
View our latest Gallery exhibitions and events here.

The ACT Gallery typically presents 5 exhibitions per year, with a balance between professional artists and community art exhibitions.
The Gift Shop carries original artwork as well as art cards, ceramics, jewelry, textiles, basketry, glass, wood, bath and body products and a few specialty food items. Stock is constantly changing so visit often to find out what new goods have arrived.
View our latest Gallery exhibitions and events here.

Preorders can happen online prior to the event or food/drink can be purchased at the event using Credit (Visa/Mastercard), Cash or Tap (Debit). Pin pad Debit is not available.

Yes, you can. Pre-order before the event at the café/bar. Pick up your order at intermission.

We have programs for Preschool/Parent & Tots, Child & Youth, and Teens & Adults. Visit our Arts Programs page for more details.
Yes. We have a great selection of adult-only programming including ArtBars.